YMCA of Silicon Valley facilities span both San Mateo County, and Santa Clara County.

There are a few differences between how the counties have asked gym facilities to operate, accounting for any policy differences you may notice location to location. Check the county websites to understand the limitations the Y is currently operating to accomodate. 

You are welcome and encouraged to visit ANY of our open locations.

Health Screening: Both staff and members will receive temperature checks before being allowed to start their work shift or enter the facility. We will also ask you five health screening questions when you enter the center.

Face Coverings: Face masks are required at all times. Effective Monday, December 7, and to remain compliant with updated State orders, members and staff are required to wear a masks at all times, except while in the pool. This includes Group Exercise Classes and Strength/Cardio workouts.

PPE for All Staff: All staff will be required to wear a face covering and other personal protective equipment.

Contact Free Check-In: Members will be asked to self-scan to allow for limited contact entry.

Designed for Physical Distancing: 

• Swimming: Current orders require physical distancing while swimming. In areas with members might congregate, signage will remind you of this requirement.
• Fitness Centers: Physical distancing is required. In areas where members might congregate, signage will remind you of this requirement, and some equipment will be placed out of service to enforce social distancing.

Frequent cleaning: Our staff team will clean all shared spaces and surfaces.

The Y appreciates your support in the following precautions. 

Stay Home if You’re Sick: Stay home if you don’t feel well. The CDC and public health officials encourage seniors and members of vulnerable populations, including those with underlying health conditions, to stay at home.

Be Ready for Temperature Checks: All members will have their temperature taken prior to check in. We will also ask you five health screening questions when you enter the center.

Observe Physical Distance: Please observe physical distancing at all times. In areas where members might congregate, signage will remind you of this requirement. 

Expect Reduced Capacity: To ensure proper physical distancing, reservations are needed to reserve a 45-minute swim session or 1-hour fitness center workout time.

Face Coverings: Face masks are required at all times. Effective Monday, December 7, and to remain compliant with updated State orders, members and staff are required to wear a masks at all times, except while in the pool. This includes Group Exercise Classes and Strength/Cardio workouts.

Please watch your inbox for an email with a link to electronically sign these forms below before your first visit back to the Y.

If you did not receive an email - please allow time to electronically sign these forms during your first check-in back to the Y. 

COVID-19 Code of Conduct (New)
Member Code of Conduct
Member Liability Waiver
Wireless Network Use Agreement

Due to limited capacity, the Y is open to local Y members only at this time. Due to the nature of the COVID-19 crisis, Nationwide membership privileges are temporarily suspended.

Many of our pools are now open for use. Learn more about aquatics here. 

We will not be continuing with our rental locker system at this time. If you have personal belongings you need to retrieve, please send an email to membersupport@ymcasv.org stating which branch your locker was located and we will contact you to make an appointment to pick up your belongings.

If you have any lost and found items, please send an email to membersupport@ymcasv.org, let us know which branch you last visited when the item was lost and describe what you are missing. We will make an effort to locate your item. Please understand that we have taken every precaution to ensure a clean environment for our members, thus unclaimed items were removed from the facility.

Regular communication has been sent out since the start of the COVID-19 crisis, primarily through email. If you didn't receive messages, you may have unsubscribed from a previous email or your email address is incorrect or missing in our system. If you need assistance, please contact membersupport@ymcasv.org.

As we expand our services and available facilities, we will begin to bring back more staff. Until then, every staff member available is committed to providing you with the safest experience possible.

We are taking all precautions possible in order to provide you with the safest experience possible. Towels and other self-serve amenities cannot be properly sanitized or managed and therefore discouraged by CDC and state guidelines. Equipment has been pared down to allow for proper social distancing and cleaning precautions.

No, we are not loaning out our equipment at this time.

Yes. A reservation system is employed for ALL activities. The current state guidance recommends reservations to mitigate spread by bringing together smaller groups of people.

The reservation system can be accessed by anyone who has a computer, tablet or smart phone. 

If you don't have acsess to any of these devices, you can call the Y to ask a Y associate to make a reservation for you. Or, you could ask a family member or Y buddy to help. 

Kid’s Club follows state and county guidelines. We will offer this services again as soon as we are cleared to do so. At this time, drop-in programs with multiple families are not allowable under county order.
 

Youth programs that can allow for proper social distancing and a lack of shared equipment will be brought back before other youth programs. We plan to bring back all programs as soon as it can be done safely. 

We communicated over the last few months with our members via email and letter giving you a choice to continue paying membership dues as a donation to the Y's Covid-19 Relief Fund, or to suspend payments. If you did not receive it, please contact us at membersupport@ymcasv.org.  If you so choose, we will refund your membership during the months our Y was closed.

We are phasing our opening based on current health orders. We will continue to open our health and wellness facilities until we are at full operation. If you choose to hold your membership dues until we can resume full operation, please contact us at membersupport@ymcasv.org. 

You can make changes to your membership by sending an email to membersupport@ymcasv.org.

If you are a first time YMCA visitor, you are able to sign up for programs and a membership on-line. To set up an account and register for programs or a membership, select a program/membership and follow the links to set up your account.

All you need to do is confirm your email and a link will be sent for you to reset your password. 

You can reset your password and create a new one to access your current account. 

Yes, if you find that you are not satisfied with the current way we are operating, you may go back on hold again. Anyone currently on hold who wishes to continue to be on hold will be able to do so for an extended period of time. You can make changes to your membership status by sending an email to membersupport@ymcasv.org.

Thank you for supporting our COVID-19 Response Fund. Log into your account to verify your email address. You can also request a receipt at give@ymcasv.org.

Yes, you can continue to keep your membership on hold. We will notify you via email if this changes. 

The Y is committed to being accessible to all. If you were on Financial Assistance prior to Shelter In Place, you will still receive the same assistance until the term has ended. You can then reapply by speaking with the branch team.

Send an email to membersupport@ymcasv.org requesting to cancel your membership.

Your payment history cannot be viewed at this time from your online account. Send an email to membersupport@ymcasv.org with payment history in the subject line. 

We communicated over the last few months with our members via email and letter giving you a choice to continue paying membership dues as a donation to the Y's COVID-19 Relief Fund, or to suspend payments. If you did not receive it, please contact us at membersupport@ymcasv.org. If you so choose, we will refund your membership during the months our Y was closed.

Your membership will be automatically activated the first time you visit the Y and scan your card.

Understanding this is a difficult time for our members, we decided to defer the membership fee drafts and delay them for a week to provide members with extra time. We’re going to continue drafts on the 10th and 27th of the month, not on the 3rd and 20th.