GENERAL OPENING INFORMATION

Check here for the latest updates as YMCA of Silicon Valley continues its phased opening. Currently, select pools are open for use with reservation, and some fitness centers are open, with more locations opening soon. Due to limitations presented by safety precautions, ALL MEMBERS are invited to reserve space at ALL OPEN LOCATIONS. 

YMCA reciprocity programs, both bay area and nationwide, are suspended through 2020. 

Due to current San Mateo and Santa Clara County health orders, indoor facilities are currently unavailable. Restrooms will be available if needed.

RESERVATION INFORMATION

Reservation slots will be made available one week in advance. Members can reserve time at ANY open location, however we respectfully ask that members make only 1 reservation per day, and limit visits to 3 per week to allow as many members to participate at the Y as possible. 

Reservations can now be made through the YFit app or online here.

 

yfit app

LEARN ABOUT THE YFIT APP

To ensure proper physical distancing, the Y will be using a reservation system for all open services. Download the free YFit App to reserve your workout time.

Required Agreements

Please watch your inbox for an email with a link to electronically sign these forms below before your first visit back to the Y.

If you did not receive an email - please allow time to electronically sign these forms during your first check-in back to the Y. 

COVID-19 Code of Conduct (New)
Member Code of Conduct
Member Liability Waiver
Wireless Network Use Agreement

Virtual Y

OPENING FAQ

Why are some Y's restrictions different than others?

YMCA of Silicon Valley facilities span both San Mateo County, and Santa Clara County.

There are a few differences between how the counties have asked gym facilities to safely reopen, accounting for any policy differences you may notice location to location.

SAN MATEO COUNTY includes Seqouia YMCA and Lewis and Joan Platt East Palo Alto Family YMCA. 

  • San Mateo County is currently prohibiting indoor gym and fitness center programs. We will continue to offer and expand outdoor fitness and group exercise classes.
  • San Mateo county requires masks to be worn at all times, unless actively swimming. 

SANTA CLARA COUNTY includes East Valley Family YMCA, Northwest YMCA, Palo Alto Family YMCA, South Valley YMCA, Central YMCA, Southwest YMCA, and El Camino YMCA. 

  • Santa Clara County allows masks to be removed while exercising vigorously OUTDOORS or swimming in the pool, though masks must be worn in the facility at all times.
  • Santa Clara County does not permit indoor facility or pool use at this time.
Can I visit the Y even if MY Y isn't open yet?

You are welcome and encouraged to visit ANY of our open locations.

How has the Y's health protocol changed?

Health Screening: Both staff and members will receive temperature checks before being allowed to start their work shift or enter the facility. We will also ask you five health screening questions when you enter the center.

Face Coverings: Face masks are required at all times, except while in the pool. In Santa Clara County locations, facemasks can be removed when exercising vigorously outdoors.

PPE for All Staff: All staff will be required to wear a face covering and other personal protective equipment.

Contact Free Check-In: Members will be asked to self-scan to allow for limited contact entry.

Designed for Physical Distancing: 
Swimming: Current orders require one swimmer per lane unless you are sharing a lane with one additional member of your same household. In areas with members might congregate, signage will remind you of this requirement.

Fitness Centers: In areas with members might congregate, signage will remind you of this requirement, and some equipment will be placed out of service to enforce social distancing.

Frequent cleaning: Our staff team will clean all shared spaces and surfaces after each group of lap-swimmers.

How can I help the Y keep myself and others healthy?

The Y appreciates your support in the following precautions. 

Stay Home if You’re Sick: Stay home if you don’t feel well. The CDC and public health officials encourage seniors and members of vulnerable populations, including those with underlying health conditions, to stay at home.

Be Ready for Temperature Checks: All members will have their temperature taken prior to check in. We will also ask you five health screening questions when you enter the center.

Observe Physical Distance: When on deck and around other people, please observe physical distancing. Current orders require one swimmer per lane, unless you are sharing a lane with one member of your same household. In areas where members might congregate, signage will remind you of this requirement. 

Expect Reduced Capacity: To ensure proper physical distancing, reservations are needed to reserve a 45-minute swim session or 1-hour fitness center workout time.

Face Coverings: Face masks are required at all times, except while in the pool

What paperwork do I need to complete prior to my first visit?

Please watch your inbox for an email with a link to electronically sign these forms below before your first visit back to the Y.

If you did not receive an email - please allow time to electronically sign these forms during your first check-in back to the Y. 

COVID-19 Code of Conduct (New)
Member Code of Conduct
Member Liability Waiver
Wireless Network Use Agreement

Can I bring a guest, or use my Nationwide Membership?

Due to limited capacity, the Y is open to local Y members only at this time. Due to the nature of the COVID-19 crisis, Nationwide membership privileges are temporarily suspended.

Are pools open?

Many of our pools are now open for use.

Due to current physical distancing requirements, lap-swimming is available now, and water exercise and family recreational swim will be opened as soon as possible.

Learn more about aquatics reopening here. 

Can I access my rental locker to retrieve my personal belongings?

We will not be continuing with our rental locker system at this time. If you have personal belongings you need to retrieve, please send an email to membersupport@ymcasv.org stating which branch your locker was located and we will contact you to make an appointment to pick up your belongings.

How can I claim items from lost and found?

If you have any lost and found items, please send an email to membersupport@ymcasv.org, let us know which branch you last visited when the item was lost and describe what you are missing. We will make an effort to locate your item. Please understand that we have taken every precaution to ensure a clean environment for our members, thus unclaimed items were removed from the facility.

Why didn't I hear from the Y during this time?

Regular communication has been sent out since the start of the COVID-19 crisis, primarily through email. If you didn't receive messages, you may have unsubscribed from a previous email or your email address is incorrect or missing in our system. If you need assistance, please contact membersupport@ymcasv.org.

Where is my favorite staff member? When will you be bringing the rest of the staff team back?

As we expand our services and reopen facilities, we will begin to bring back more staff. Until then, every staff member available is committed to providing you with the safest experience possible.

Why have some services stopped? Coffee? Towels? Equipment?

We are taking all precautions possible in order to provide you with the safest experience possible. Towels and other self-serve amenities cannot be properly sanitized or managed and therefore discouraged by CDC and state guidelines. Equipment has been pared down to allow for proper social distancing and cleaning precautions.

Can I purchase or lease equipment while you are closed?

No, we are not loaning out our equipment at this time.

Will reservations be required for everything?

Yes. A reservation system is employed for ALL activities. The current state guidance recommends reservations to mitigate spread by bringing together smaller groups of people.

How do I make a reservation?

The reservation system can be accessed by anyone who has a computer, tablet or smart phone. 

If you don't have acsess to any of these devices, you can call the Y to ask a Y associate to make a reservation for you. Or, you could ask a family member or Y buddy to help. 

Will Kid’s Club reopen? Parents’ Nights Out?

Kid’s Club follows the school district and county guidelines. We will reopen when we have been cleared to do so. At this time, drop in programs with multiple families are not allowable under county order. Group gatherings of youth are currently not permitted but we will reopen Parent's Night Out programs when we have been cleared to do so.
 

Will Youth Sports open again?

Youth programs that can allow for proper social distancing and a lack of shared equipment will be brought back before other youth programs. We plan to bring back all programs as soon as it can be done safely. 

MEMBERSHIP FAQ

Why was I charged while the YMCA was closed and can I get a refund?

We communicated over the last few months with our members via email and letter giving you a choice to continue paying membership dues as a donation to the Y's Covid-19 Relief Fund, or to suspend payments. If you did not receive it, please contact us at membersupport@ymcasv.org.  If you so choose, we will refund your membership during the months our Y was closed.

Why am I paying the same amount of membership dues as before with fewer offerings?

We are phasing our opening based on current health orders. We will continue to open our health and wellness facilities until we are at full operation. If you choose to hold your membership dues until we can resume full operation, please contact us at membersupport@ymcasv.org. 

How can I change my membership type?

You can make changes to your membership by sending an email to membersupport@ymcasv.org.

How do I set up my online account?

If you are a first time YMCA visitor, you are able to sign up for programs and a membership on-line. To set up an account and register for programs or a membership, select a program/membership and follow the links to set up your account.

How do I reset my password?

All you need to do is confirm your email and a link will be sent for you to reset your password. 

I tried entering my email but the website tells me I have an account already, what do I do?

You can reset your password and create a new one to access your current account. 

If I don’t like the amenities you have can I go on hold for free again?

Yes, if you find that you are not satisfied with the current way we are operating, you may go back on hold again. Anyone currently on hold who wishes to continue to be on hold will be able to do so for an extended period of time. You can make changes to your membership status by sending an email to membersupport@ymcasv.org.

How can I get a tax donation receipt for my membership dues?

Thank you for supporting our COVID-19 Response Fund. Log into your account to verify your email address. You can also request a receipt at give@ymcasv.org

Can I continue to keep my membership on hold and for how long?

Yes, you can continue to keep your membership on hold. We will notify you via email if this changes. 

How do I apply for Financial Assistance?

The Y is committed to being accessible to all. If you were on Financial Assistance prior to Shelter In Place, you will still receive the same assistance until the term has ended. You can then reapply by speaking with the branch team.

How do I cancel my membership?

Send an email to membersupport@ymcasv.org requesting to cancel your membership.

Can my payment history be uploaded from my online account? If so, how do I do this?

Your payment history cannot be viewed at this time from your online account. Send an email to membersupport@ymcasv.org with payment history in the subject line. 

Since the facility was closed, wasn’t my membership automatically placed on hold? I would like a refund.

We communicated over the last few months with our members via email and letter giving you a choice to continue paying membership dues as a donation to the Y's Covid-19 Relief Fund, or to suspend payments. If you did not receive it, please contact us at membersupport@ymcasv.org.  If you so choose, we will refund your membership during the months our Y was closed.

How do I reactivate my membership?

Your membership will be automatically activated the first time you visit the Y and scan your card.

Why was my membership dues processed a week later than the normal draft day of the 3rd or the 20th of the month?

Understanding this is a difficult time for our members, we decided to defer the membership fee drafts and delay them for a week to provide members with extra time. We’re going to continue drafts on the 10th and 27th of the month, not on the 3rd and 20th.